Returns & refunds

Last updated: October 2026

There are different reasons why a piece may be returned. Which conditions apply depends on the type of return, the three situations below cover them.

1. Returns under the 14-day right of withdrawal

Not completely happy with your order? You may return it within 14 days of receiving it, without giving a reason. The 14 days start on the day you (or someone you chose to receive it) actually have the order in your hands.

To use your right of withdrawal, email hello@florezze.com within those 14 days with your order number and the piece(s) you wish to return. We will confirm your cancellation by email.

Conditions of a return

A return is only accepted when the piece is in the same condition as it was delivered:

• Unused, in perfect state: no dirt, stains, smells, signs of use or damage.

• Carefully packaged so it cannot be damaged in transit. The original packaging is best; you don't have to keep it, as long as the piece travels safely.

You are only responsible for any loss of value that comes from handling the piece more than was needed to see its nature, characteristics and how it works.

Return costs and your refund

• Return shipping costs are for your account, unless the piece arrived damaged or not as described.

• We refund everything you paid for the returned piece, including the standard delivery costs, within 14 days of being told of your cancellation. We may wait to refund until we have received the piece back, or until you have shown us it has been sent, whichever comes first.

• The refund is made with the same payment method you used to order, unless you ask for something else and it costs you nothing extra.

• If you chose a delivery method more expensive than our standard delivery, we don't refund the extra cost.

2. Damaged or broken during shipping

Check your order at the moment of delivery.

• Visible damage: if you see dents or damage on the box when it arrives, note it on the courier's delivery slip and tell us as soon as possible. If someone else receives the package for you, ask them to check the outside state too.

• Hidden damage: if you find damage inside the box that wasn't visible from outside, let us know as soon as you discover it.

Reporting an incident quickly helps us handle the claim with the courier faster, but a late report never limits or affects your legal warranty rights. Email hello@florezze.com with your order number and photos, and we will make it right with a repair, replacement or full refund, including return costs.

3. Wrong or missing piece

If something is missing from your order, or a piece doesn't match what you ordered or what is described on the website, tell us as soon as you notice.

We collect the wrong piece and deliver the right one, at our cost. Email hello@florezze.com with your order number and a photo of what you received.

Questions

Email hello@florezze.com and we will answer personally.